Some systems are experiencing issues

About This Site

This status site shows known issues for all *.foxy.io and *.foxycart.com services. If you're experiencing a service interruption that's not listed here, please tweet to us @foxycart.

Past Incidents

Thursday, 2020-02-27

No incidents reported

Wednesday, 2020-02-26

No incidents reported

Tuesday, 2020-02-25

No incidents reported

Monday, 2020-02-24

No incidents reported

Sunday, 2020-02-23

No incidents reported

Saturday, 2020-02-22

No incidents reported

Friday, 2020-02-21

No incidents reported

Thursday, 2020-02-20

No incidents reported

Wednesday, 2020-02-19

FoxyCart Service Mail Delivery Errors

At about 3:30pm PST, we became aware of email delivery issues. At present, they look to be caused by an error at SendGrid.com, whom we use to send mail.

We are working on resolving this situation, and will update here when more info is available.

All transactions are processing normally, but email receipts (and other emails, such as password resets) are not being delivered.

UPDATE 5:23pm PST: Emails look to be sending, but we are still working to ensure all emails that were attempted during the impacted window actually go out. SendGrid.com's status page still shows "Degraded performance": https://status.sendgrid.com/

Tuesday, 2020-02-18

No incidents reported

Monday, 2020-02-17

No incidents reported

Sunday, 2020-02-16

FoxyCart Service Delay in webhook sends

On Sunday, February 16, 2020, we had an issue that caused our webhook system to fail. Though we resolved the issue, webhooks from during the day were delayed.

Transactions starting at 5:30pm Pacific Time (UTC -08:00) sent fine, but we are currently working on pushing earlier transactions that didn't send properly through our webhook system. We will update this post when all webhooks have been sent.

CLARIFYING EDIT, 2020-02-16 11:50pm Pacific Time: This impacted the webhooks that send after a successful transaction. Customers would not have seen any indication of a problem, nor was the communication with payment gateways impacted. (ie. All credit card charges would have succeeded or errored normally, as that happens before the webhook system is involved.)

UPDATE 2:40am PST, 2020-02-17: All transactions are being re-sent.

Saturday, 2020-02-15

No incidents reported

Friday, 2020-02-14

No incidents reported