All systems are operational

About This Site

This status site shows known issues for all *.foxy.io and *.foxycart.com services. If you're experiencing a service interruption that's not listed here, please tweet to us @foxycart.

Past Incidents

Sunday, 2019-08-25

No incidents reported

Saturday, 2019-08-24

No incidents reported

Friday, 2019-08-23

No incidents reported

Thursday, 2019-08-22

No incidents reported

Wednesday, 2019-08-21

No incidents reported

Tuesday, 2019-08-20

No incidents reported

Monday, 2019-08-19

No incidents reported

Sunday, 2019-08-18

FoxyCart Service Email delays

One of our webservers had an issue with the mail queue, resulting in some emails being delayed. As of Monday Aug 19, 2019 8:50am Pacific Time, all emails have been delivered, and there will be no additional delays due to this issue.

FoxyCart Service High loads, downtime

At about 1pm Pacific, we experienced a surge of traffic that our systems couldn't scale to handle. The situation has been resolved, and we are monitoring to ensure it doesn't happen again.

Saturday, 2019-08-17

No incidents reported

Friday, 2019-08-16

No incidents reported

Thursday, 2019-08-15

No incidents reported

Wednesday, 2019-08-14

No incidents reported

Tuesday, 2019-08-13

FoxyCart Service "Order not found" error on Checkout

Tuesday, August 13, 2019, 11:35am Pacific Time: We are currently experiencing an issue on the checkout page resulting in an incorrect error displaying:

Your order could not be found. Please start again. If you already clicked the order confirmation button, please check your email for a receipt.

We are working to resolve this, and will provide updates here as we have them.

UPDATE 11:40am Pacific Time: We have resolved the issue. It was caused by an aborted database maintenance task that wasn't properly cleaned up by the automated tools, and wasn't immediately caught by manual processes. We will continue to monitor the situation, and will update our internal procedures surrounding these updates.

We are taking steps to ensure this type of error does not happen in the future.

UPDATE 3:45pm Pacific Time: There were a small number of stores that had transactions not recorded properly during the impacted window. We are reaching out to these stores directly with additional information.

Monday, 2019-08-12

No incidents reported