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About This Site

This status site shows known issues for all * and * services. If you're experiencing a service interruption that's not listed here, please tweet to us @foxycart.

Scheduled Maintenance
Scheduled Maintenance: Database Migration

Date & Time: 2020-01-04 22:30 Pacific Time (Saturday, January 4, 2020, 10:30pm Pacific) 2020-01-05 01:30 Eastern Time 2020-01-05 06:30 UCT link

Duration: 1 hour.

Downtime: Estimated 8 minutes of downtime, though worst case we don't expect more than 30 minutes.

Purpose: We will be promoting a new database instance to our primary/writer.

Additional Information: Though we just recently promoted a new database instance to our primary, that was a larger instance of the same underlying infrastructure. This migration will move us to AWS Aurora, and should be our last scheduled maintenance window related to our main database for the foreseeable future. (There will be a separate maintenance window for a migration of our caching database, but we don't have a date for that yet.)

Resolution: We will add a note here when the maintenance window has closed.

Past Incidents

Tuesday, 2019-08-13

FoxyCart Service "Order not found" error on Checkout

Tuesday, August 13, 2019, 11:35am Pacific Time: We are currently experiencing an issue on the checkout page resulting in an incorrect error displaying:

Your order could not be found. Please start again. If you already clicked the order confirmation button, please check your email for a receipt.

We are working to resolve this, and will provide updates here as we have them.

UPDATE 11:40am Pacific Time: We have resolved the issue. It was caused by an aborted database maintenance task that wasn't properly cleaned up by the automated tools, and wasn't immediately caught by manual processes. We will continue to monitor the situation, and will update our internal procedures surrounding these updates.

We are taking steps to ensure this type of error does not happen in the future.

UPDATE 3:45pm Pacific Time: There were a small number of stores that had transactions not recorded properly during the impacted window. We are reaching out to these stores directly with additional information.

Monday, 2019-08-12

No incidents reported

Sunday, 2019-08-11

No incidents reported

Saturday, 2019-08-10

No incidents reported

Friday, 2019-08-09

No incidents reported

Thursday, 2019-08-08

No incidents reported

Wednesday, 2019-08-07

No incidents reported

Tuesday, 2019-08-06

No incidents reported

Monday, 2019-08-05

No incidents reported

Sunday, 2019-08-04

No incidents reported

Saturday, 2019-08-03

No incidents reported

Friday, 2019-08-02

No incidents reported

Thursday, 2019-08-01

No incidents reported

Wednesday, 2019-07-31

No incidents reported